{"title":"Using a Citizen Language in Public Process Models: The Case Study of a Brazilian University","authors":"L. Carvalho, F. Santoro, C. Cappelli","doi":"10.1007/978-3-319-44159-7_9","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":432003,"journal":{"name":"International Conference on Electronic Government and the Information Systems Perspective","volume":"69 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2016-09-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"8","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Conference on Electronic Government and the Information Systems Perspective","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1007/978-3-319-44159-7_9","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}