Quality management applied to the development of a national checklist for ISO 9001 audits for software

Abstract

One of the commonly used tools in quality management is a checklist, which may contain a set of criteria against which the efficacy of a process is judged. This paper presents a case study of a national project to develop a checklist to support audits and assessments of ISO 9001-compliant quality management systems in the field of software. This national project is reviewed in terms of: project requirements, process and product quality objectives and quality management practices; participation by industry locally and internationally; the use of the Internet for communication and document distribution; the product development and review process; and the product trials (or validation).