Lessons Learned on Systematic Metric System Development at a Large IT Service Provider

Abstract

Even though a lot of work was contributed to extend and enhance metric requirements gathering techniques, metric systems are often developed chaotically and a solid dedicated metric system engineering approach is still missing. This paper provides our experiences at developing a metric system together with a large IT service provider and presents an overview on our reference architecture for enterprise measurement infrastructures. Furthermore we give some insights into our metric systems engineering approach which integrates software engineering best practices, modern ideas like micro services, and well established metric related techniques such as GQM.