Being Business Agile Focusing on Flow Efficiency: Tale of a Practitioner's Approach

Abstract

This paper describes a set of experiences collected into product development programs managing Business Agile transformation to deliver solutions to meet customer needs in worldwide market. In particular, we focus on all those activities capable of enabling the achievement of the product quality, in its meaning to deliver reliable products to the customer and thus able to generate value. We will focus on practices that have led to better flow efficiency, as operational strategy in contrast to resource efficiency[1].