Associating risk management with a performance measurement system: Case of academic libraries

Abstract

Risk management and performance measurement should be linked together to enable, to each supply chain partner, to define and guide its overall risk profile, as well as to shape its strategic direction. In this frame, the aim of this paper is to propose and to validate an integrated approach for relating risk management into supply chain performance measurement system. The proposed approach is carried out in two sequential phases. After identifying flow, missions and goals of an organization, the first phase focuses on the application of the Supply chain operations reference (SCOR) model and the Activity Breakdown Structure (ABS) to identify supply chain processes and activities. After that, Risk Breakdown Structure (RBS) and Risk Breakdown Matrix (RBM) are applied to identify critical risks and to give a set of performance metrics that is based on those risks. Finally, the second phase completes this set by using the Balanced Scorecard (BSC) framework. For a validation purpose, the proposed approach is applied to the Higher Institute of Industrial Management (ISGI, Sfax-Tunisia) library. A comparative analysis between the identified metrics and those required by the standard ISO 11620 (version 2008) shows the significance and the importance of the proposed approach.