Analysis about CS as an outcome index in a expressway business

Abstract

In this paper, I lectured about positioning of the investigation about the CS that was an outcome index, a summary of the investigation, analysis, connection with the business plan, a future problem in a expressway business. As a result, the following thing became clear. It is very likely that the information-related item is tied to CS improvement influence degree to the CS is big and by performing a business in CS value being low with precedence. I can perform a business operation the needs of the customer can choose an adapted important point measure among CS findings and to be based for a PDCA cycle. It is necessary to improve with precision in spite of being a combination with the other questionary survey because but there is a limit by schooling about the web investigation.