Study of consumer's emotion during product interviews

Abstract

In this study we have focused our attention on the study of consumer's emotion during interviews about products. We have based our analysis on annotation of video-taped dialogs. The collected corpus has been annotated by two experts, and then a perceptive test has been carried out with 40 subjects. The interviews have shown many “real-life” complex emotions. In this paper, we mainly present results showing the impact of the context (judges' personality and subjects' eating habits) on the production and perception of emotional states.