Interactive consultation system with asymmetrical communication between customers and suppliers in different electronic communities

Abstract

In electronic community, it is sometimes difficult to find suitable information sources and services in a short time enough for real use, because the quality of information on the Internet is not unified and the quantity of information is enormous. In this paper, we discuss issues of communications in electronic community, specially asymmetrical communication between experts with rich information and experience and customers with non-rich information. Moreover, we propose an effective communication method that combines synchronous communication and synchronous communication to perform N:M communication.