Trust, but verify.. Power relations and control practices in a smart working environment

Abstract

The world of working is changing and the technological transformations are playing a relevant role in this change. In particular, new technologies are making the physical boundaries of traditional offices increasingly permeable, allowing the diffusion of New Ways of Working (Demerouti et al., 2014; Koops and Helms, 2014), such as smart working. This paper, based on a qualitative research and discursive interviews, intends to reflect on the introduction and top-down management of smart working within a banking institution. At the same time, it aims to grasp the role attributed to and played by technology in its implementation. Starting from the two reconstructed stories, I shall show if and how the innovations introduced whereby technologies enable us to work remotely, are changing existing power relations and what control dynamics emerge from the field.