Relationships between human resource management practices, employees’ job satisfaction, and business performance in state-owned enterprises: A case study of enterprises in Vietnam posts and telecommunications group

Tạp chí Nghiên cứu Tài chính - Marketing Pub Date : 2023-02-26 DOI:10.52932/jfm.vi72.325

Nguyen Xuan Hiep, ThS. Nguyễn Thị Cẩm Loan

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Abstract

The study aims to explore and measure the relationships between human resource management practices, employees’ job satisfaction, and business performance in state-owned enterprises in Vietnam – A case study of enterprises in Vietnam Posts and Telecommunications Group (VNPT). The study adopts qualitative research, combined with quantitative research by CB-SEM The research data were collected from August 2021 to December 2021 by email and online survey with 621 staff currently working at VNPT in 18 provinces and cities representing 6 telecommunications service regions in nationwide Vietnam. The research results show that the human resource management practice at VNPT enterprises includes 7 components (job identification, recruitment, training and progression, performance appraisal, compensation, empowerment, and labor relations). They all have a strong influence on the employees’ job satisfaction and the business performance of VNPT enterprises. However, the influence of the employee’s job satisfaction on the business performance of these enterprises has not been found

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国有企业人力资源管理实践、员工工作满意度与经营绩效的关系——以越南邮电集团企业为例

本研究旨在探讨和衡量越南国有企业人力资源管理实践、员工工作满意度和经营绩效之间的关系——以越南邮电集团(VNPT)企业为例。本研究采用定性研究与CB-SEM定量研究相结合的方法，于2021年8月至2021年12月通过电子邮件和在线调查的方式收集了越南全国6个电信服务区18个省市的621名VNPT员工的研究数据。研究结果表明，VNPT企业的人力资源管理实践包括7个组成部分(岗位识别、招聘、培训与晋升、绩效考核、薪酬、授权和劳动关系)。它们都对VNPT企业员工的工作满意度和经营绩效有较强的影响。然而，员工的工作满意度对这些企业经营绩效的影响尚未被发现

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Tạp chí Nghiên cứu Tài chính - Marketing

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