Research of the Effect of Social Service User's Perceived Adequacy of Cost on Service Satisfaction

Abstract

This study aimed to improve the user’s satisfaction of Community Service Investment (CSI), which conducted from 2007 by Ministry of Health and Welfare, by understanding and analyzing if CSI user’s perception of cost adequacy might affect service user’s satisfaction through Secondary analysis that conducted by utilizing the data from ‘A Satisfaction survey of The Local Social Services Investment Projects 2012’ by Ministry of Health and Welfare in 2012. User satisfaction is the most adequate index to evaluate CSI and moreover, user satisfaction can be the indirect outcome of service because CSI depends on the characteristics of people and community. In the analysis, the dependent variable is the user’s satisfaction and the independent variable is the user’s Perception of adequacy of cost. The data was analyzed though SPSS Statistics 20.0. In the analysis results, first, Users think total cost of service is adequate, their satisfaction increases. Second, Users think the out-of-pocket payment is adequate, their satisfaction increases. Based on these results of the research, it is necessary to consider user’s real amount of out-of-pocket payment and if they think it is adequate or not. However, this study couldn’t consider the real amount of money users paid because we used secondary data. In order to find out more reasonable results, follow-up research considering real amount of out-of-pocket money is necessary which considers real amount of out-of-pocket payment users paid. community service investment, user’s satisfaction, perception of adequacy of cost iku_bee_no@yahoo.co.jp(Ikuno MATSUDA) Asian J Human Services, 2016, 10:57-67. © 2016 Asian Society of Human Services Received