Designing dashboard visualization for heterogeneous stakeholders (case study: ITB central library)

Abstract

One of the media that can be used to visualize data and the results of its analysis is dashboard. Currently in the dashboard development there have been many methodologies that can be used as a reference. However, the existing methodology does not specify the steps necessary to ensure that the dashboard development is able to accommodate heterogeneous stakeholders, in which each stakeholder has different needs and activities. In ITB central library, there has been adequate data storage method, in the form of database. However, ITB central library does not yet have a dashboard as a medium that can support the use of data by heterogeneous stakeholders. This research aims to develop dashboard of ITB central library for heterogeneous stakeholders. The dashboard is expected to support data utilization by stakeholders, both for analytical and administrative purposes. In this research also conducted a study related to dashboard development methodology, for further modification to show in detail dashboard development steps to accommodate heterogeneous stakeholders. Evaluation of dashboard implementation result is conducted empirically, involving sample from stakeholder of ITB central library. The evaluation uses two existing standardized usability questionnaire, System Usability Scale (SUS) and The Usability Metric for User Experience (UMUX). In the evaluation, it is also compiled comments from all evaluation participants to find out how far the dashboard can meet the needs of each stakeholder involved.