Legal Protection of Consumer Freedom of Opinion in Indonesia

Abstract

This article aims to analyze and describe forms of legal protection for consumers who provide opinions on the goods and/or services they use. The position of business actors who are stronger than consumers, sometimes makes consumers afraid to express their opinions about the goods and/or services they use. This research is normative legal research with a case approach regarding the freedom of opinion conveyed by consumers and the actions of business actors towards their consumers. The results of this study are the legal protection of consumer freedom of opinion is respected and guaranteed in Indonesia’s Constitution of 1945, Indonesia’s Freedom of Expressing Opinions in Public Number 9 of 1998, Indonesia’s Consumer Protection Law Number 8 of 1999, Indonesia’s Human Rights Law Number 39 of 1999. On the other hand, business actors who feel polluted / harmed by consumer opinions use the Information and Electronic Transaction Law to report it.