Quality Policy With Regard to the Orientation Towards Improvement Among Industrial Enterprises with Various Types of Organizational Culture

Abstract

Abstract The article is one of a series of articles (Molenda, 2020) in which the results of studies on the assessment of the quality policy in industrial enterprises operating in Poland have been described. When carrying out the surveys in the years 2015-2019, in addition to the quality policy, the type of organizational culture of enterprises was identified, among other things. This allowed to divide enterprises into 4 groups, depending on the dominant type of organizational culture identified according to the Cameron-Quinn methodology (Cameron K., Quinn R. 2003). This study compares the quality policies of these enterprises in terms of their orientation towards improvement characteristic of the TQM philosophy. The first part of the article describes the issue of the quality policy in the context of organizational culture. The body of the article contains the results of studies conducted among 166 enterprises. A preliminary statistical analysis of the results allowed to answer the question of what is the level of orientation of the implemented quality policy towards improvement and whether this level varies depending on the organizational culture.