User experience optimization for personal services

Abstract

With the trend of cloud computing, cloud services are aggressively launched. Along with the evolution of smart terminal and broadband technology, the demand about personal services built on cloud is aware. In 2011 April, Chunghwa Telecom (CHT) launch the Hami+ Personal Cloud Service which is the leading product among the domestic industry about personal cloud service. Since the Hami+ Personal Cloud service was published, a number of personal information management services and innovative services base on cloud was researched by CHT and published on Hami+ Personal Cloud platform. To enhance the competitive ability of Hami+ Personal Cloud Service, we continue following up the perception of the users about the Personal Cloud Service. We believe that to optimize the user experience will be directly and effectively to enhance customer satisfaction and product competitiveness. In this article, we will describe the planning and design processes that how the research team optimizes the user experiences about Hami+ Personal Cloud service.