A view of people-oriented systems

Abstract

My object is to discuss what is meant by the notion of a "person-oriented computer system". Typically, we talk about desirable systems being "comfortable" and "responsive" in some way. It seems to me that there are three general conceptual ideas which must underlie responsiveness and comfortableness:In some way the user has an understanding of the system, its purpose, and its behavior.The system has a model of the user that relates to his/her purposes and behavior.That during the process of communication they both modify their behavior towards each other.