Research on Mechanism of Work Interruption on Knowledge-sharing Behavior Based on Conservation of Resources Theory

Abstract

Knowledge-sharing behavior has always been the focus of knowledge management. With the development of technology and the promotion of open offices, work interruption has gradually become the norm at work, and its impact on knowledge-sharing behavior is worth paying attention to. Based on the theory of resource conservation, situational experiments (study 1 and study 2) and a questionnaire survey (study 3) were conducted to explore the impact of work interruption on individual knowledge-sharing behavior. The results show that the work interruption damages the individual's psychological benefits, thus hindering the knowledge-sharing behavior, and the individual's agreeableness moderates this process. Combining work interruption and knowledge-sharing behavior, a new perspective for the study of knowledge-sharing behavior is provided to remind enterprises to pay attention to common work interruptions in practice.