Towards a continuous speech corpus for banking domain automatic speech recognition

Abstract

This paper presents the work done towards developing a speech corpus for Romanian, for automatic speech recognition for the banking domain. This work is done in the context of the Speech2Process project, which aims at creating a system which allows interaction between customers and agents in the contact center much easier. The application to use the banking corpus will provide automatic response to client requests, received through voice communication protocols, in costumer support services.