Analisis Tugas Room Attendant Dalam Menangani Complaint Tamu Deluxe Room The Haven Suites Canggu

Abstract

The problem is how meticulous the duties and responsibilities of the room attendant, standard operational procedures, and handling guest complaint in deluxe room The Haven Suites Canggu. Author uses descriptive analysis. Data obtained in the form of a report compiled in. Based on the results of observation it can be concluded that the task and responsibility of the room attendant in the deluxe room The Haven Suites Canggu already carry it out in accordance with standard operational procedures (SOP) which is divided into two shifts, morning and evening shift which has a slightly different task. Room attendant has been applying standard operating procedure at the The Haven Suites Canggu. Guest complaint handling in deluxe room The Haven Suites Canggu how to deal with and resolve the complaint vary slightly in view of the type of complaint. Keywords: Room Attendant, Complaint, Deluxe Room