Modeling flexibility on internal quality assurance system business process

Abstract

The new policies and regulations of quality assurance system for higher education institutions (HEIs) in Indonesia requires many significant changes to the supporting information systems including internal quality assurance system - information system (IQAS-IS). Internal factors such as changes in organisational structures, needs of exchanging data within HEI in different formats and technology platforms also contribute to this issue. When IS didn’t provide the certain level of flexibility needed, the efforts to cope with the changes and variety are usually big and time consuming. Therefore, many times it ends up with decision to rebuild the IS. This resulted in low sustainable of IQAS-IS. This article discusses about identifying the business processes which require specific level of flexibility followed by modeling flexibility for the future IQAS-IS and then, measuring wether the proposed model of business process enabling flexibility. The identification process is done by means of literatures review, observation and focus group discussion followed by modeling using Business Process Management Notations (BPMN) and then, measuring flexibility through case analysis. By enabling flexibility to IQAS business process, the future IQAS-IS will get better operational implementation and better law implementation. Thus, IQAS-IS will be sustain and be able to support continous improvement.