Contextual enhancements of knowledge management systems for user-centred provision through assistance systems

Abstract

The work presented in this paper is an innovative approach to correlate user interactions with knowledge in collaborative environments for context sensitive knowledge enhancement. It premises that in a user-sensitive context the important information to use is coherent with the actions made by an individual as well as by the group. The presented approach shows how to utilise the monitored user interactions with existing (knowledge management) systems in a collaborative working environment to enrich and focus the enhancement of knowledge for individuals or group of individuals. The approach focuses on the implicit and explicit knowledge gathered through a feedback system that unobtrusively monitors the active and passive knowledge. The proposed process is supported by modular services which allow docking to various systems to monitor and analyse the user's interactions and support subsequent systems through monitored data. Successful application of the proposed solutions in a real-world PDM/PLM scenario is presented.