Towards a Reputation Model for Online Collaborative ERP Projects

Abstract

When companies engage in online collaborations, they may need to form alliances with partners that they have not worked with before, but who should be well placed in meeting end customer demands. Online reputation management systems play an important role in this case in choosing the right partners to collaborate with. Those systems facilitate the recording and dissemination of opinions of actors in an online community, with regards to other members of that community. The purpose of this paper is to report the research in progress carried out as part of the European Union (EU) co-funded project “PANDA”, which examines amongst others potential reputation models that could be applied in online collaborations of Small and Medium Enterprises (SMEs) coming together to implement an Enterprise Resource Planning (ERP) system at an end customer.