“Errare Humanum Est”: Simulation of communication error among a virtual team in crisis situation

Abstract

In the context of medical team leaders training, we present a multiagent communication model that can introduce errors in a team of agents. This model is built from existing work from the literature in multiagents systems and information science, but also from a corpus of dialogues collected during actual field training for medical teams. Our model supports four types of communication errors (misunderstanding, misinterpretation, non-understanding and absence of answer) that appear at different stages of the communication process.