How WhatsApp is Transforming Healthcare Services and Empowering Health Workers in Low-and Middle-Income Countries

2022 IEEE Global Humanitarian Technology Conference (GHTC) Pub Date : 2022-09-08 DOI:10.1109/GHTC55712.2022.9911048

Noah Weaver, Anneke Roy, Skyler Martinez, Naakesh Gomanie, Khanjan Mehta

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引用次数: 1

Abstract

WhatsApp, a well-known and versatile mobile instant-messaging platform, has found increasing application in healthcare settings in Low-and Middle-Income Countries (LMICs). From coordinating schedules and sharing clinical insights to patient follow-up care, healthcare practitioners such as doctors, nurses, midwives, and community health workers (CHWs) alike use WhatsApp to improve their services. While the informal use of WhatsApp in healthcare settings has grown exponentially, the literature is sparse on use cases, challenges, and opportunities in developing countries. Based on a comprehensive literature review that includes a variety of application scenarios from around the world, this article describes three major application areas for WhatsApp. For each application area, this article presents a brief description, several examples and mini case studies, and an in-depth analysis of opportunities and challenges. This article culminates with a discussion of common implementation challenges, best practices, and gaps in the extant ecosystem.

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WhatsApp如何改变低收入和中等收入国家的医疗服务并赋予卫生工作者权力

WhatsApp是一个著名的多功能移动即时通讯平台，在低收入和中等收入国家(LMICs)的医疗机构中得到了越来越多的应用。从协调日程安排、分享临床见解到患者随访护理，医生、护士、助产士和社区卫生工作者(chw)等医疗从业人员都使用WhatsApp来改善他们的服务。虽然WhatsApp在医疗环境中的非正式使用呈指数级增长，但有关发展中国家的用例、挑战和机遇的文献很少。本文通过全面的文献综述，包括来自世界各地的各种应用场景，描述了WhatsApp的三个主要应用领域。对于每个应用领域，本文提供了简短的描述、几个示例和小型案例研究，以及对机遇和挑战的深入分析。本文最后讨论了现有生态系统中常见的实现挑战、最佳实践和差距。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2022 IEEE Global Humanitarian Technology Conference (GHTC)

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