Research on model of knowledge transfer in outsourced software projects

Abstract

In this paper, we firstly explored the attributes of knowledge embedded in outsourced software projects. We identified three attributes of knowledge by a review of literature and referred to these as codifiability, complexity and novelty. Drawing on organizational controls, social capital and knowledge transfer literature, this paper presented a model demonstrating the role of particular organizational controls (outcome, process and social) in knowledge transfer between client and vendor characterized by different knowledge attribute. Especially, we examined how social capital dimensions (structural, cognitive and relational) affect the transfer of knowledge between client and vendor. We also showed the role and impact of information and communications technology (ICT) on outsourced software projects especially on offshore projects which faced with cultural differences, language differences, time zone differences, geographic distance and other challenges. Results showed from the perspective of vendor, in order to acquire and transfer knowledge from client more effectively, Chinese enterprises should make full use of ICTs to built social capital with client.