New Product Development with Kano Model to Supports Supply Chain Performance of Jewelry Industry in Indonesia

Abstract

Current consumer demands make product development and delivery's period becomes shorter so that the product life cycle is shorter, especially for fashion items that have a short lifecycle. Collaborate with customers in product development is essential to accelerate the product development's process. Combination of customer satisfaction methodologies, Kano and QFD make easier to capture customer qualifications, determine which components to develop also repair it, and helps practitioners and researchers know the life cycle every design attributes. The results of this study resulted in a framework that makes use of n integration method Kano, customer's satisfaction, and QFD.