Technical Study Of Bolok Crossing Port Terminal In Kupang District – East Nusa Tenggara

Proceedings of the Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia Pub Date : 2019-12-09 DOI:10.4108/eai.18-10-2019.2289913

A. Tuati, D. Daud, Amy Wadu

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引用次数: 1

Abstract

Bolok crossing port is one of the passenger ports that serves as a means of supporting sea transportation going to or coming from Kupang District.In this study the data collection technique used was a qualitative method by observing and interviewing directly to informants using Bolok Crossing port services and quantitative methods by taking primary data, namely questionnaires and secondary data collection obtained from the Department of Transportation (ASDP). This study used the Importance Performance Analysis (IPA) and Customer Satisfaction Index (CSI) methods. The results showed that there were factors influencing the assessment of service users towards the Bolok Crossing Port service for transport passenger service users and transport crew service users and the perception of service users (transport passengers) and the perception of the service crew transport/driver (vehicle transport) visitors to the Port of Crossing Bolok

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库邦区-东努沙登加拉博洛口岸码头技术研究

博洛过境港是一个客运港口，作为支持海上运输的手段进出古邦地区。在本研究中，使用的数据收集技术是通过直接观察和采访使用Bolok Crossing港口服务的举报人的定性方法和通过从运输部(ASDP)获得的问卷调查和二次数据收集的定量方法。本研究采用重要性绩效分析(IPA)和顾客满意指数(CSI)方法。结果表明，影响服务使用者对博洛克过境港服务评价的因素有运输旅客服务使用者和运输乘务服务使用者，以及服务使用者(运输乘客)和服务乘务运输/司机(车辆运输)游客对博洛克过境港的感知

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Proceedings of the Proceedings of the 1st International Conference on Engineering, Science, and Commerce, ICESC 2019, 18-19 October 2019, Labuan Bajo, Nusa Tenggara Timur, Indonesia

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