The Future of Emotions in the Workplace

Abstract

In this chapter, the topic of artificial intelligence in the organisation will be presented. First of all, the authors start looking at the state of art in AI, one of the hot topics of the last decades. After discussing the practical uses of artificial intelligence in the organisation, they introduce the concept of emotional artificial intelligence that is linked to the ability of a machine to interpret human behaviour and adapt their responses accordingly. Artificial intelligence also offers interesting solutions for emotion analytics to support decision making, and to predict individuals' behaviour, whether in marketing or personnel management, among others. However, all this potential has an ethical dark side, linked to privacy issues, the loss of jobs to machines, or other threats to humanity caused by improper use of technology. While exploring more about machine learning, the authors reflect on some of the modern questions we face.