Análise da Capacidade dos Processos Críticos de TI de uma Diretoria de Gestão de TI com base no COBIT 5

Abstract

The goal of Information Technology (IT) is to use information effectively to support organizational activities. Therefore, it is crucial to establish a satisfactory IT plan that enables and strengthens the continuous improvement of the performance of organizational activities and processes. The goal of this paper is to assess the capacity if critical IT processes of the IT Management Department of the Federal University of Lavras. We selected three critical processes to assess using the Cobit Process Assessment Model – PAM – supported by interviews and evidences of executed practices. This paper resulted in the diagnostic of the three selected processes and a set of improvement proposal based on Cobit 5.