A strategic approach to the improvement of quality assurance systems

Abstract

A methodology is presented which aims to improve quality assurance systems on the basis of concepts of coordinating system and quality goal seeking. The methodology is designed to investigate the relationship among diversified activities and to form a quality information base for solving problems associated with seeking the quality goal of each product. Two types of strategic approaches allow the effective application of this methodology. In order to solve quality problems, an engineering analytical approach and a managerial approach are proposed.<>