The effect of role conflict and role ambiguity on turnover intention among work supporters with severe disabilities:mediating effects of job burnout

Abstract

This study examined the prevalence of role conflict and role ambiguity among labor support workers with severe disabilities in the labor support service system, and their influence on burnout that leads to turnover intention. A survey was conducted on labor support personnel in 15 labor support service organizations in Busan, Ulsan, and Gyeongnam, and a total of 232 copies were collected and analyzed. The collected data was subjected to frequency analysis, descriptive statistical analysis, and correlation analysis using SPSS 26.0, and statistical significance was verified using Process Macro 4. The results of the study were as follows: First, the higher the perception of role conflict among labor support workers, the more the positive (+) effects on job burnout and turnover intention. Role conflict was found to have a positive (+) effect on burnout, but it did not have a significant effect on turnover intention. Second, job burnout partially mediated the relationship between role conflict and turnover intention, and completely mediated the relationship between role ambiguity and turnover intention. Based on these results, policy and practical measures were proposed to resolve the role conflict and role ambiguity experienced by labor support workers during services delivery in the future and to ensure a continuous and stable professional life for disabled workers.