An IT Balance Scorecard Design under Service Management Philosophy

Abstract

The present study proposes a design for an Information Technology Balanced Scorecard (IT BSC) that integrates with business and environment and balances and optimizes deployment and control of the Information Technology strategy. This Strategic and Tactical IT Planning model enhances IT's role in obtaining and measuring its contribution to business value: optimizing IT operational efficiency or proposing new business ideas with a high IT component. The proposed model stimulates innovation in each of the parts of the IT Services lifecycle, is based on IT Service Management best practices and uses ideas from the ITIL v3 standard.