A multimodal consumer information server with IVR menu

Abstract

The paper describes the development of a fully automatic multimodal information system for the consumer market. The system will be able to provide information on a large number of topics via a single telephone number. The eventual system will integrate interactive voice response, speech recognition, speaker verification, direct dial in, calling line identification, facsimile and electronic mail. The present version is limited to DTMF input and voice and facsimile output. The architecture of the system described in the paper allows successive addition of other technologies.<>