Exploring best practices for card interactions through a three-method triangulation

Abstract

We describe a series of studies using three methods to understand usage of a cards-based mobile queryless search experience. An existing product was chosen as stimuli to allow for quick execution to learn from participants who have had experience over an extended period of time, as opposed to only studying first time use. Findings from these studies provide implications that can be used to inform products aimed at satisfying user needs for personal information while on the go. Focus is placed on the ability for queryless search results to display actionable information as well as provide direct actions without additional clicks.