Stefan Tams , Manju Ahuja , Jason Thatcher , Varun Grover
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引用次数: 58
Abstract
Mobile technologies have dramatically increased the number of work-related interruptions, especially after regular work hours. At the same time, many employees have limited freedom to decide how and when they accomplish their work, a condition that renders the explosion of interruptions especially problematic. This study proposes that perceived interruption overload negatively impacts work-related technology-usage via workers’ experiences of work-life conflict, a key source of stress, and that this indirect effect is stronger for lower levels of worker control (moderated mediation). Data were collected from 601 knowledge workers and analyzed through Conditional process analysis, which integrates moderation and mediation analyses. The results supported our model. This study takes an important step toward elucidating the role of mobile technology in work-life conflict and technostress, and it illustrates the roles of perceived interruption overload as well as conflict and technostress in IT use.
移动技术大大增加了与工作有关的干扰,特别是在正常工作时间之后。与此同时,许多员工在决定如何以及何时完成工作方面的自由有限,这种情况使得中断的爆发尤其成问题。本研究提出,通过员工对工作-生活冲突(压力的主要来源)的体验,感知到的中断过载会对与工作相关的技术使用产生负面影响,并且这种间接影响在较低水平的员工控制中更强(有调节的中介)。对601名知识型员工的调查数据进行了分析,并采用了条件过程分析(Conditional process analysis)。结果支持我们的模型。本研究在阐明移动技术在工作-生活冲突和技术压力中的作用方面迈出了重要的一步,并说明了感知中断过载以及冲突和技术压力在it使用中的作用。
期刊介绍:
The Journal of Strategic Information Systems focuses on the strategic management, business and organizational issues associated with the introduction and utilization of information systems, and considers these issues in a global context. The emphasis is on the incorporation of IT into organizations'' strategic thinking, strategy alignment, organizational arrangements and management of change issues.