Methodological support for business process redesign in health care: a literature review protocol

Abstract

Research efforts that aim to develop methodological support for the redesign of business processes in the health-care domain are fragmented and performed in different domains. Due to these characteristics, it can be expected to be difficult to establish the state-of-the art with respect to this body of knowledge. This paper presents a research protocol that was developed prior to a literature review in this field, which illustrates the structure and rigor that we deem necessary to overcome the noted obstacles.