Using personas for supporting user modeling on scheduling systems

Abstract

User modeling and user adaptive interaction has become a central research issue to understand users as they interact with technology. The importance of the development of well adapted interfaces to several kinds of users and the differences that characterize them is the basis of the successful interaction. User Personas is a technique that allows the discovery and definition of the archetype users of a system. With that knowledge, the system should shape itself, inferring the user expertise to provide its users with the best possible experience. In this paper, an architecture that combines User Personas and a dynamic, evolving system is proposed, along with an evaluation by its target users. The proposed system is able to infer the user and its matching Persona, and keeps shaping itself in parallel with the user's discovery of the system.