A Novel Framework for M-Government Implementation

Abstract

The advantages of Information Technologies (IT) is changed the service delivery in government. The last changes in service delivery of government to citizens are through mobile technologies. It is necessary to develop the mobile technology usage in government service delivery, but it is not useful unless a development (maturity) model, like e-government development model, a m-government model be used. Therefore, in this paper, a six stages (five phases) m-government model is presented. In this model, all of the required phases for implying mobile technologies in government service delivery to citizens are considered.