Understanding knowledge transfer dynamics in information system support: an exploratory study of procurement system support

2013 46th Hawaii International Conference on System Sciences Pub Date : 2013-03-18 DOI:10.1109/HICSS.2013.582

X. Deng, Y. Liu

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引用次数: 2

Abstract

Post-adoptive use of information technology is challenged by various knowledge barriers. Substantial insights can be obtained by examining the knowledge transfer activities between information system (IS) professionals and end-users. Drawing upon studies on knowledge transfer and on IS post-adoptive use, we conducted an exploratory study of knowledge transfer dynamics in procurement system support. Our analysis of 591 support tasks revealed a complex array of knowledge, categorized by two domains (technology vs. business) and three dimensions (process, data, and workflow). Moreover, IS support personnel were found to engage in two knowledge transfer activities (informational and diagnosing) and act three roles (technical expert, business analyst, and boundary spanner). By focusing on the interplays between knowledge characteristics and knowledge transfer activities, our study developed a contingency view on managing knowledge in IS post-adoptive support. Findings of this study offer organizations useful guidelines for adapting IS support services to enhance technology use.

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理解信息系统支持中的知识转移动力学:采购系统支持的探索性研究

信息技术采用后的使用受到各种知识障碍的挑战。通过检查信息系统(IS)专业人员和最终用户之间的知识转移活动，可以获得实质性的见解。在知识转移和信息系统采用后使用研究的基础上，我们对采购系统支持中的知识转移动态进行了探索性研究。我们对591项支持任务的分析揭示了一个复杂的知识阵列，分为两个领域(技术与业务)和三个维度(过程、数据和工作流)。此外，研究发现信息系统支持人员参与了两种知识转移活动(信息和诊断)，并扮演了三种角色(技术专家、业务分析师和边界扳手)。通过关注知识特征与知识转移活动之间的相互作用，本研究提出了信息系统采用后支持中知识管理的权变观点。本研究的结果为组织调整信息系统支持服务以提高技术使用提供了有用的指导。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2013 46th Hawaii International Conference on System Sciences

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