An Empirical Study on the Impact of Hotel Information System Characteristics on Corporate Performance through User Satisfaction

Abstract

With the development of the fourth industrial revolution, people's material enjoyment has been continuously improved. The fruits of the industrial revolution have been enjoyed in the Internet of Things, big data, artificial intelligence and other fields, and results have been created. The hotel industry involves a wide range of services, including all sectors and industries in society. Only by continuously improving the level of the hotel's information system can competitiveness be enhanced. For this reason, the purpose of this research is to explore the relationship between the hotel information system and corporate performance, so as to promote the long-term development of the hotel. This paper makes an empirical analysis of the characteristics of the hotel information system on user satisfaction. Quoting and analyzing previous research results, selecting the impact of the hotel information system's security, convenience, usefulness, and agility on corporate performance to do research and conduct a survey of hotel practitioners in China through the use of Smart PLS 2.0 Use structural equations to analyze the collected data. The research results are as follows: First, security had a positive effect on user satisfaction. Second, convenience had a positive effect on user satisfaction. Third, usefulness had a positive effect on user satisfaction. Fourth, agility had a positive effect on user satisfaction. Fifth, user satisfaction had a positive effect on corporate performance.