The Effect of Total Quality Management on Organizational Performance: Empirical Evidence from the Construction Sector in Sulaymaniyah City, Kurdistan Region – Iraq

D. Faeq, Zanete Garanti, Z. Sadq
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引用次数: 10

Abstract

This empirical study seeks to examine the effect of Total Quality Management characterized by (management-leadership, employee relations, supplier management, project design, training, quality data and reporting, process management, continuous improvement, and customer focus) via organizational performance in the sector of construction in Sulaymaniyah City - Kurdistan Region - Iraq. For conducting this study, the data was collected through primary sources using a survey questionnaire to collect data from (106) leaders, heads of departments, managers, and supervisors. The obtained data were analyzed using statistical analysis tools like SPSS and SEM. The results showed that all the principles of Total Quality Management have a significant positive impact on construction company performance. The proposed model showed an acceptable fit.
全面质量管理对组织绩效的影响:来自伊拉克库尔德斯坦地区苏莱曼尼亚市建筑业的经验证据
本实证研究旨在考察全面质量管理(管理领导、员工关系、供应商管理、项目设计、培训、质量数据和报告、过程管理、持续改进和以客户为中心)通过组织绩效在伊拉克苏莱曼尼亚市库尔德斯坦地区建筑部门的影响。为了进行这项研究,数据是通过主要来源收集的,使用调查问卷收集了(106)名领导、部门负责人、经理和主管的数据。采用SPSS、SEM等统计分析工具对所得数据进行分析。结果表明,全面质量管理各原则对施工企业绩效均有显著的正向影响。所提出的模型显示出可接受的拟合。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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