PERAN KOMUNIKASI ORGANISASI DALAM MENINGKATKAN KINERJA KARYAWAN PT. KEIHIN INDONESIA

Nia Robiah Monika, Trisnawati Kusumawardhani
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Abstract

Organizational communication is the sending and receiving of various organizational messages by formal and informal groups within an organization. The existence of good organizational communication determines good corporate performance. The purpose of this study was to identify the role of corporate communication in improving employee morale at PT KEIHIN INDONESIA (KHI). Data collection was done through direct field observations, in-depth interviews, and documentation. The research was conducted using a qualitative approach with a constructivist paradigm. The theory used is organizational communication theory. From this research, it can be concluded that:(1) Point KHI is a company that pays attention to open communication with all parties involved in order to avoid miscommunication and misunderstanding. (2) Communication patterns at KHI adhere to the organizational communication pattern of downward communication, upward communication, and horizontal communication. (3) There is centralization of decision-making/policy-making when the interests of the entire company are at stake rather than the interests of just one or more departments.
组织沟通在提高PT. KEIHIN INDONESIA员工绩效方面的作用
组织沟通是组织内正式和非正式群体发送和接收各种组织信息的过程。良好的组织沟通的存在决定了良好的企业绩效。本研究的目的是确定企业沟通在提高印尼PT KEIHIN (KHI)员工士气方面的作用。数据收集是通过直接实地观察、深入访谈和记录文件来完成的。本研究采用建构主义范式的定性方法进行。所使用的理论是组织沟通理论。从本研究可以得出结论:(1)Point KHI是一家注重与各方开放沟通的公司,以避免沟通不端和误解。(2)川西重工的沟通模式坚持向下沟通、向上沟通、横向沟通的组织沟通模式。(3)当整个公司的利益受到威胁而不仅仅是一个或多个部门的利益时,决策/决策就会集中。
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