A survey on fraud and service misuse in voice over IP (VoIP) networks

Abstract

The migration from circuit-switched networks to packet-switched networks necessitates the investigation of related issues such as service delivery, QoS, security, and service fraud and misuse. The latter can be seen as a combination of accounting and security aspects. In traditional telecommunication networks, fraud accounts for annual losses at an average of 3%–5% of the operators’ revenue and still increasing at a rate of more than 10% yearly. It is also expected that in VoIP networks, the situation will be worse due to the lack of strong built-in security mechanisms, and the use of open standards. This paper discusses the fraud problem in VoIP networks and evaluates the related available solutions.