K-MEANS CLUSTERING ALGORITHM FOR SERVICE DATA ANALYSIS BASED ON CUSTOMERS COMBINATION

Abstract

In this study using Data Mining, namely K-Means Clustering. Data Mining can be used in searching for a large enough data analysis that aims to enable Indocomputer to know and classify service data based on customer complaints using Weka Software. In this study using the algorithm K-Means Clustering to predict or classify complaints about hardware damage on Payakumbuh Indocomputer. And can find out the data of Laptop brands most do service on Indocomputer Payakumbuh as one of the recommendations to consumers for the selection of Laptops.