Covid-19 and E-wallet usage intention in Kyrgyzstan

Abstract

The usage of electronic commerce has continued to expand since the Covid-19 pandemic began indeveloped and developing countries. However, the usage of electronic commerce in Central Asian countries is underresearched. This study aims to determine the factors that influence e-wallet usage intention in Kyrgyzstan. The theoryof planned behaviour (TPB) is extended and adopted in developing the hypotheses. Using surveys, 319 questionnaireswere collected from young and middle-aged adults in Kyrgyzstan. The findings show that attitude, subjective normand perceived behavioral control has a positive relationship with intention to use e-wallets. It is also found thatattitude and intention will be stronger if the perceived behavioral control is high. The findings suggest ways toenhance the use of e-wallets in in Kyrgyzstan.