Evaluation of Mental Health Consultation Application Performance using PIECES Method

Abstract

Problems with mental disorders in Indonesia have a percentage of 1 in 5 Indonesian population such as mental disorders, depressive disorders, anxiety disorders, schizophrenia, etc. Research also shows that as many as 1,800 people per year commit suicide in their teens and productive years. However, human resources in dealing with mental health in Indonesia are only 1,053, meaning that 1 professional handles 250 thousand people. This percentage shows that there is a burden on mental health professionals. Today's technological advances, it has helped health workers to treat patients with mental disorders with ease. The riliv application is an online meditation and counseling application with a rate of 4.6/5; more than 500 thousand have downloaded the riliv application. In looking at the effectiveness of this real application, the researcher wants to evaluate the real application using the PIECES. from the results of data processing obtained, real applications have very good quality application development companies that can provide and create quality applications and provide the information needed by users with results on aspects of performance 4.19, information 4.4, economics 4.46, control 4.51, efficiency 4.34, service 4.35.