Managing Knowledge-Worker

Abstract

The most important contribution of scientific management theory in the 20th century was the fifty-fold increase in the productivity of the manual worker,but the productivity of the knowledge-worker,directed by the same management theory,was very low.This article claims that,based on Taylor's scientific management,the management theory was designed to manage manual-worker and could not be directly applied to manage knowledge-worker.It also analyses knowledge-worker's features and argues that the essential task of enterprise management is to enhance the productivity and stress on the knowledge-worker's management.