Design Thinking and Emotional Intelligence in UI/UX Design of Website-Based Online Foreign Service Travel Expenses (BPDL) Applications

Abstract

UI/UX design in applications is very important because a good design can meet user needs and make users feel comfortable and understand the use of the application. An example is an online application for website-based Foreign Service Travel Expenses (BPDL). In making this application focused on potential users of this application, if the user cannot understand the application created, it will have an impact on the user and the system. Such as data entry errors in the service application process, wrong service timings, etc. The purpose of this UI/UX design is to overcome any problems that may arise. When implementing this design, the design thinking method used can influence the way decisions are made, generate new innovative ideas, and make it easier for users to use BPDL applications.