Pengaruh Beban Kerja Perawat Terhadap Respon Time Dan Kepuasan Pasien Instalasi Rawat Jalan Di Rumah Sakit X

Infokes: Jurnal Ilmiah Rekam Medis dan Informatika Kesehatan Pub Date : 2022-02-15 DOI:10.47701/infokes.v12i1.1363

Raafika Studiviani Dwi Binuko, Nida Faradisa

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Abstract

Nurses are the primary needs of hospitals and almost all hospital services. The outpatient nurse must take direct action against the patient. A large number of outpatients every day makes the workload increase. The existence of speed and accuracy in providing services to outpatients is an indicator of outpatient satisfaction. The purpose of this study was to determine the effect of the nurse's workload on response time and patient satisfaction in the outpatient installation at Hospital X. The method used in this study was analytic survey research with a cross-sectional study approach. The data processing is carried out in this study using multiple linear regression analysis between the variables of nurse workload, response time, and patient satisfaction. The results of the linearity test show that the value of Sig. In the line Deviation from Linearity is 0.793, meaning that the relationship between the Response Time and Nurse Burden variables is linear. While the line Deviation from Linearity is 0.990, meaning that the relationship between the variables of Patient Satisfaction and Nurse Burden is linear.

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护士工作量对X医院门诊病人的时间和满意度的影响

护士是医院和几乎所有医院服务的主要需求。门诊护士必须对病人采取直接行动。每天大量的门诊病人使得工作量增加。为门诊病人提供服务的速度和准确性是门诊病人满意度的一个指标。本研究的目的是确定护士工作量对x医院门诊装置的反应时间和患者满意度的影响。本研究采用的方法是采用横断面研究方法的分析调查研究。本研究的数据处理采用多元线性回归分析护士工作量、反应时间和患者满意度之间的变量。线性检验结果显示，线性偏差(Deviation from linear)中Sig.的值为0.793，即反应时间与护士负担变量之间呈线性关系。而线性偏差为0.990，表示患者满意度与护士负担变量之间呈线性关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Infokes: Jurnal Ilmiah Rekam Medis dan Informatika Kesehatan

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