PENDEKATAN LEAN HOSPITAL UNTUK MENGIDENTIFIKASI WASTE KRITIS PELAYANAN OBAT DI INSTALASI FARMASI RAWAT JALAN RSUD X MANNA TAHUN 2020

MEDIA ILMU KESEHATAN Pub Date : 2021-08-22 DOI:10.30989/mik.v9i3.509

Dinda Sri Rahayu, Titik Sunarni, Opstaria Saptarini

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Abstract

Background: Lean Hospital is needed in order to hospital can fulfill patient’s needs optimally, can give health service as much as possible to the patient. This research has a purpose for identifying medicine service, waste and the root cause of waste, so than we give reparation suggestion to medicine service that happens in Outpatient Pharmacy Installation of Regional Public Hospital. Objective: Respondent In this study, patients or their families and pharmacy Methods: This research is study case research with qualitative approach. The research stages are doing observation of service process’s flow which is made in value stream mapping, distributing questionnaires of patient’s value and waste, doing interview by 5 why method for knowing the root cause and waste critical. The proposed of improvements is obtained from Head of Hospital Pharmacy Installation. Results: The research result showed that the service medicine process of pharmacy installation has been lean. Waste critical that is obtained, is waste motion 21,1%. Conclusion: The root cause of waste motion is manually, there is a space that separates between rooms, Emergency Installation/ IGD’s service, Outpatient and Inpatient has not been done separately yet. Adding visual management, rearranging the layout of the room is a suggestion for improvements to eliminate waste.

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2020年，LEAN HOSPITAL的方法确定了RSUD X吗哪门诊药物设施的关键废物

背景:精益医院是医院能够最优地满足患者需求，为患者提供尽可能多的医疗服务的必要条件。本研究旨在找出药品服务、浪费及产生浪费的根本原因，进而对区域公立医院门诊药房安装过程中出现的药品服务问题提出修复建议。方法:本研究采用定性研究方法进行个案研究。研究阶段为价值流图对服务流程进行观察，发放患者价值和浪费问卷，通过5个为什么法进行访谈，了解根本原因和浪费关键。提出的改进建议来自医院药房装置主管。结果:研究结果表明，药房安装的服务药品流程已经精益化。得到的浪费临界，是浪费运动的21.1%。结论:造成浪费的根本原因是人为造成的，病房之间有分隔空间，急诊科/ IGD的服务，门诊部和住院部没有分开进行。增加视觉管理，重新安排房间的布局是改善的建议，以消除浪费。

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MEDIA ILMU KESEHATAN

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